When you go to a dispensary, it can be quite a surreal way to find out more about weed and to experience the purchasing procedures and the rules that go along with it. It can also be daunting ad overwhelming, if you don’t know anything about what you should expect. If you are a newbie, marijuana dispensaries can make you scared of not knowing how to navigate the process. But, that is where the staff members come in. Their job is to guide you, whether you are a new customer or existing customer.
Even if a customer leaves the establishment with a purchase, it does not mean that they necessarily made the right decision, especially, if they had to make the decision without consulting with a knowledgeable staff member. In some marijuana dispensaries, there is a lot of inventory on the product menu and it is not very easy for customers to go through it without getting help from staff. If the customer purchases an item without help, they could end up not liking the purchase and possibly not coming back. This would not be too good for the dispensary owners.
The owners of marijuana dispensaries should neatly organize their product inventory so that the customer can have a better buying experience. In addition, staff members should be available to answer the customer’s questions. These two things work hand in hand and will give the customer a better sense of what is available and what is right for them. With so many choices, the customer will need some guidance and prodding to be able to make the final decision or it can be a nerve wracking experience, especially for first time buyers. While shelves of jars might look impressive to the appearance of marijuana dispensaries, it can be very intimidating for the novice customer. It is best to have staff available to also be able to grab a product of interest and show to the customer while providing more details to the customer.
The Customer Support
A customer should have to spend a long time trying to get the staff’s attention. Marijuana dispensaries should have enough staff to provide valued customer service. In fact, as soon as a customer walks through the door, there should be someone to greet them and guide them through the whole process. Staff members should also be able to make recommendations or suggestions and therefore, they have to know about each product so the customer does not lose interest and leave. Customer service and support is so essential to the life of marijuana dispensaries, especially since there is now so much more competition where customers can go elsewhere.
The staff also has to be patient because there are some customers who will come asking a barrage of questions, but remember that the customer comes first and staff cannot show any annoyance to the customer or they will sense it and might not return for that one reason. Before a customer makes a purchase, the first inkling is to find out what is in the inventory and so it is the staff’s duty to show the customer the items of interest or the items that are available. It should be easy for the customer to find what they want and to be informed of what is in stock. There has to be some sense of organization. It is also important to have a product menu online so as to facilitate customers who do their research beforehand. If you want to know more about how marijuana dispensaries could improve their customer service, visit the Cannabis Training University.